View Cart | Customer Service | Site Map | About Us | Contact Us

Binding Machines

Digital Duplicators

Laminators

Mail Processing

Money Handling

Office Furniture

Office Supplies

Packaging & Shipping

Paper Cutters

Paper Folders

Paper Handling

Paper Punches

Paper Shredders

Presentation Equipment

Safes

Technology

Time Clocks

Used Equipment

Presentation Equipment

Exchanges and Returns

We want you to be completely satisfied with any purchase that you make on an Factory Express * website. We know how frustrating it can be when the product that you ordered arrives damaged or just isn’t what you expected. If you would like to exchange or return a product please take a couple of minutes to review our complete return policy.

To make a return or exchange you must submit an official request. If we authorize the request, we will provide you with a Return Merchandise Authorization (RMA) number as well as packing and shipping instructions. Please do not return any merchandise without a company issued RMA number.

Please complete the form below to submit your request.

Please list as much information as possible.
* Indicates required fields

First Name:*			Last Name:*
Company Name:
Email:*
Additonal Email:
State Shipped To:*
Shipping Address Zip Code:*
Daytime Phone Number:*
Equipment Model Name & Number:*
Equipment Serial Number:
Shopping Cart Number:
Reason for Exchange/Return:*
Comments or Questions:

Please Note: Submittal of this form does not constitute or take the place of receiving an Factory Express issued RMA number. We will not accept returned merchandise without an Factory Express issued RMA number. Please review our complete return policy for more information.

About Us

Exchanges

Manufacturer List

New Arrivals

Top Sellers

Web Specials

Videos / Demos

Office Equipment Blog

Prices subject to change without notice. All pricing is in U.S. dollars. Prices exclude shipping and handling charges and any applicable taxes, unless otherwise stated. Returns may be subject to a restocking fee. Factory Express is committed to protecting your privacy. Click here to view our Privacy Policy. Contact us by email at info@factory-express.com. Call us toll free at 800-399-2564 or in New Mexico at 505-247-3232, 7am -5pm MST, Monday - Friday.