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Return / Exchange Request

We want you to be completely satisfied with any purchase that you make on an Factory Express * website. We know how frustrating it can be when the product that you ordered arrives damaged or just isn’t what you expected. If you would like to exchange or return a product please take a couple of minutes to review our complete return policy.

To make a return or exchange you must submit an official request. If we authorize the request, we will provide you with a Return Merchandise Authorization (RMA) number as well as packing and shipping instructions. Please do not return any merchandise without a company issued RMA number.

Please complete the form below to submit your request.

Please list as much information as possible.
* Indicates required fields

Do you have the original box and packaging?* Return Policy
	Yes No
Is this return request within 14 days of receipt of your product?* Return Policy
	Yes No
First Name:*
Last Name:*
Company Name:
Email:*
Additonal Email:
State Shipped To:*
Billing Address Zip Code:*
Daytime Phone Number:*
Equipment Model Name & Number:*
Equipment Serial Number:
Order Number:
Sales Representative:

Do you need assitance with the operation or setup of your product? Please add help desired to the comments box below.
	Yes No
Reason for Return:*

If your product was damaged or defective, would you like...
	an identical replacement an equivalent replacement to return for a credit or refund
If equipment is damaged or defective, please explain below.
Comments or Questions:

Enter the code shown above:

Please Note: Submittal of this form does not constitute or take the place of receiving an Factory Express issued RMA number. We will not accept returned merchandise without an Factory Express issued RMA number. Please use issued RMA number. Please review our complete return policy for more information.

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Prices subject to change without notice. All pricing is in U.S. dollars. Prices exclude shipping and handling charges and any applicable taxes, unless otherwise stated. Returns may be subject to a restocking fee. Factory Express is committed to protecting your privacy. Click here to view our Privacy Policy. Contact us by email at info@factory-express.com. Call us toll free at 800-399-2564 or in New Mexico at 505-247-3232, 7am -5pm MST, Monday - Friday.

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