Customer Testimonials

Your website had every detail I wanted in this equipment I was looking for. Many others did not. Also, the cost of the machine was 100's of dollars cheaper.

Thank you.

Dear Richard, I am writing to thank you for your patience and diligence in dealing with the matter of our broken laminator. You listened to my concerns and were quick to follow up with me with answers and options. I appreciate your patience as well; I know I must have called you three times yesterday just to find out what was going on! Even when you were caught up in other things, you were polite and accommodating.

Thank you again for expediting our return and possible replacement. I am very impressed with your efficiency and customer service skills.

Yours,

Na'ama

Dear D'anna:

It was a pleasant surprise that you are going to send me the debinder. Thanks very much for your effort in finding us the debinder. You know that is easier with that piece. Thanks again for your extra effort. Persons like you are what companies need to succeed!!!

Silvia Freyre, VP Applied Research, Inc.

Thanks for all your help. Please tell Tina that we REALLY appreciate her effort yesterday with our order. It is nice to know we can count on all of you there at Factory-Express when we are in a bind. Thanks again. Have a Great weekend and enjoy the holiday.

Doug Pate ADR BookPrint

It is a wonderful day when I get a helpful and friendly person on the phone. I had a perfect ordering experience. Thank you.

Mickey McGee
DMG Sonus

This email is to thank you for the excellent service and for standing behind your products. When I called I talked to a lady named JoAnn and she was most helpful and knew exactly how to instruct me on how to get service. Thank you again. I will continue to buy your products and recommend them to my friends.

Donald M.

I recently purchased an Olympia paper shredder from your company. I just wanted to pass along how enjoyable it was to deal with this organization. I found that all the people I talked and worked with were very congenial, knew their job and had a great sense of humor (a very important trait in doing business, as far as I am concerned).

Sincerely,
Sibyl S.

Thank you so much. Your website was so easy to use...the problem was on my end with the info I was given to make the order...I really appreciate your making the change. You guys have great prices AND service. I look forward to doing business with you again and will refer one of my colleagues to you too who needs these bindings.

Jill J

I would like to take just a minute to comment on the recent service from your company.

I was in need of a letter folder and did an All-The-Web search, and located your company.

Called, talked to Molly, ordered the Telko LF283. Molly called about a very slight delay, and it finally arrived.

A: Lowest price on the internet that I could find. B: Friendliest service of anyone I talked to. C: Molly told me nothing but the truth. D: Was over-charged by mistake on the invoice, called Molly, and BANG, the difference was back in my account the next day.

The service was terrific, the price was the best, and the machine works great. Couldn’t be happier.

Please keep me on your mail/email list for additional purchases down the road.

Sincerely,

Jim M.

I just want to thank you and Kevin for being so kind and treating a customer so well. It happens so rarely these days. It is a pleasure doing business with your company. I will send my business and that of everyone I tell your way.

Mindy G.