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You are here: Home > Warranty Information > Renz Warranty

Renz Warranty Information:

Factory Express Inc (Seller) warrants that at the time of shipment, the product will be free from defects in material and workmanship for a period which is the lesser of one (1) year from date of purchase by the initial user or 2,000 hours of operation. All claims under this warranty must be made in verbally or in writing to Seller within one (1) year from date of shipment; once Seller agrees to accept the warranty claim, they will provide the Buyer with a Return Merchandise Authorization (RMA) number. Seller shall be given the right to inspect the product while the product is in the claimed defective condition. The absence of such notice and opportunity to inspect the product within the specified time shall constitute a WAIVER of all claims under this warranty. Buyer, at Seller's request, shall, at Buyer's own expense, promptly return the product, properly packed in the Products original packaging and insured for an amount not less that the original purchase price, to Renz America Company Inc. Buyer reserves the right to approve in advance any transportation costs to be paid or incurred in returning product to Buyer. Renz America Company Inc sole obligation shall be to replace or rework, at its option, and without charge, any product found defective upon inspection by Seller and to return the repaired or replaced Product FOB Renz America Company Inc plant to Buyer. The foregoing warranty does not cover and SELLLER MAKES NO WARRANTY WITH RESPECT TO:

  1. Claims not reported to Seller within the warranty period above specified;
  2. Normally replaceable items or item, components, or parts, which become unsuitable for further use due to normal wear and tear;
  3. Any product, component or part thereof which has been subject to accident, neglect, abuse, improper installation, operation or maintenance, or abnormal conditions of temperature, moisture, dirt or corrosive matter;
  4. Any product, component , or part thereof, which has been in any way tampered with, repaired, or altered by anyone other than an authorized representative of Seller;
  5. Products for which the Buyer furnishes the materials;
  6. Products, components, parts thereof purchased by Seller or not actually manufactured by Seller.
As an accommodation to Buyer, Seller shall assign to Buyer any rights it may have arising out of warranties given to Seller by any manufacturer of materials or equipment purchase by Seller and resold by it to Buyer.
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Factory   Express Business Machine   and Supply Solutions Direct

Prices subject to change without notice. All pricing is in U.S. dollars. Prices exclude shipping and handling charges and any applicable taxes, unless otherwise stated. Returns may be subject to a restocking fee. Factory Express is committed to protecting your privacy. Click here to view our Privacy Policy. Contact us by email at info@factory-express.com. Call us toll free at 800-399-2564 or in New Mexico at 505-247-3232, 7am -5pm MST, Monday - Friday.

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